Privacy

Information we collect

When you use the Contact Us form, we collect the information you choose to provide: your name, email address, optional phone number, how you heard about us, and your message. If you call or text the number shown on the site, we receive your phone number and the content of that communication.

Amazon Web Services, Cloudflare, voCREo, Vercel, and other infrastructure involved in delivering the site or form may process basic request and security information, such as an IP address, browser or device information, requested or referring page, timestamps, routing data, and indicators used to detect abuse.

Please do not submit health information, payment-card data, financial account information, government identifiers, or other sensitive personal information through the Contact Us form.

How we use information

• Respond to questions, project requests, and other inquiries.
• Follow up about a conversation or service you asked about.
• Prevent spam, abuse, fraud, and security incidents.
• Maintain business records and improve the reliability of the site and contact process.
• Comply with legal obligations and establish or protect legal rights when necessary.

We do not use inquiry information for unrelated advertising. We do not sell personal information or share it for cross-context behavioral advertising.

Contact form and service providers

The Contact Us page embeds a form provided through voCREo at contactform.vocreo.ai. When you load or submit that form, the form and the information you enter are processed through voCREo so the inquiry can be delivered to Alarcon Studio. The embedded form is currently hosted using Vercel.

The main website and its videos are hosted on Amazon Web Services (Amazon S3 and Amazon CloudFront), which may process network, routing, performance, and security information when delivering the site. Cloudflare provides the domain's DNS. If you call or text us, Google Voice and telecommunications providers may process the communication. The site also requests the DM Sans typeface from Google Fonts.

We may disclose information when reasonably necessary to service providers that help operate the site and respond to inquiries, to professional advisers, during a business transaction, or when required to comply with law or protect rights and safety. Service providers are expected to use the information only for the services they provide.

Cookies and similar technologies

The Alarcon Studio site does not intentionally use advertising cookies, behavioral tracking pixels, session replay, or analytics cookies. We do not currently use website activity for targeted advertising.

Hosting, security, font delivery, telecommunications, and the embedded contact form may use request data or strictly necessary technologies to provide and protect their services. Following a link to another website or social platform subjects your visit to that third party's own privacy practices.

Retention and security

We generally retain inquiry information for up to 24 months after the last interaction. We may keep it longer when an active client relationship, legal obligation, dispute, security need, or required business record makes that reasonably necessary. When information is no longer needed, we take reasonable steps to delete or de-identify it from systems we control.

We use reasonable administrative and technical safeguards intended to protect information. No internet transmission or storage system can be guaranteed completely secure.

Your privacy choices

Depending on where you live, you may have rights to request access to, correction of, deletion of, or information about the personal data we hold about you. To make a privacy request, use the Contact Us form and describe your request. We may need to verify your identity before completing it.

Children's privacy

This site is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to this notice

We may update this notice as the site, services, or legal requirements change. The effective date at the top of this page will show when the current version was published.